When a household appliance breaks down, many people tend to throw it away at the dump to get another one. However, it is entirely possible to repair it. If you can’t find the right person to entrust it to, consider calling the Murfy team.
The company works with qualified technicians. Just like with emergency plumbing repairs, they are able to intervene at private homes to assist them.
If you want to learn more about this topic, the following article provides details. It is appropriate to first explain the essentials to remember about Murfy.
📋 **The essentials at a glance:** Personally, I consider Murfy to be the most ecological solution to combat planned obsolescence, as about 50% of appliance breakdowns are fixed without changing parts. My opinion is that their fixed fee greatly reassures compared to the opaque pricing in the sector. It is proven that a professional repair extends the life of your appliance by 5 to 8 years on average for a fraction of the price of a new one.
Who is Murfy and what exactly does this company offer?
🍀 Advantages
- Fixed price with no surprises
- 6-month warranty
- Strong ecological impact
🔻 Drawbacks
- Delay depending on geographic area
- Parts not included
- Large appliances only
Lately, almost magazines and TV shows have been talking about it. Murfy is a young company that was created in 2018 by Guy Pezaku with the help of Jérémy Lévêque, Romain Martin, Adrien Agnel, and Benjamin Blanchard.
They noticed that individuals tend to throw their appliances away at the recycling center as soon as they start to fail. To change this, these co-founders decided to create Murfy adopting the motto of repair rather than throw away.
The company handles the repair of a number of devices such as tumble dryers, freezers, washing machines, refrigerators and many other cooking appliances.
🌍 **Did you know?**
Repairing a washing machine instead of buying a new one saves about 2,100 liters of water and avoids the emission of 50 kg of CO2 related to manufacturing and transport.
Thanks to its collaboration with a qualified team, it can offer fast, quality, and reliable work to any individual who requests its services.
Besides the professionalism of the repairers, Murfy stands out for the reasonable costs of its services. It is therefore not surprising that the startup continues to experience tremendous success in the market.
With a turnover of 8 million euros in 2021, it extends across countless cities in France including Paris, Bayonne, Lille, Lyon, Bordeaux and many more. It plans to expand its activity throughout Europe.
🗣️ **My experience:** Last February, my washing machine broke down in the middle of a cycle. Rather than rushing to the store, I tried Murfy: the technician came within 48 hours and simply unblocked the pump clogged by a coin. The lesson learned is valuable: before throwing away, an expert diagnosis at home costs much less than a new device at 500 euros, especially when the warranty is included.
Are the services offered by Murfy reliable and of good quality?
When taking customer reviews into account, most are satisfied with the startup’s services. Although Murfy is a recent company, it is capable of meeting the expectations of its clients, even those who are hard to please.
To assist individuals in improving their household appliances, the company offers a practical and easy-to-use diagnostic tool. Thanks to it, they have the possibility to consult repair tutorials for dishwashers, washing machines, or dryers.
For those who have already attended DIY courses, they have no difficulty repairing their equipment. As for the rest, they can contact Murfy to ask for help. The company schedules a home repair with an experienced technician.
If the appliance is large or located high up, it must be mentioned by email before the intervention. The repairman can then be assisted by another colleague.
Whether it is your cooktop or microwave oven, the team can assist you by intervening quickly. They give a second life to your equipment in a short time.
If the repair is no longer possible, the company can direct you to its refurbished household appliances.
Since it collects machines in poor condition from individuals and its technicians take care of their repair, these are subsequently sold refurbished. They are offered at an affordable price.
⚠️ **Common misconception**
A frequent mistake is to think that an appliance that “trips the circuit breaker” is definitively dead. It is often simply a limescale-clogged heating element or a bare wire that costs less than 30 euros as a spare part. Never throw away before a diagnosis!
How to call on Murfy to benefit from its services?
There is nothing simpler than using the company. As soon as your washing machine breaks down, think about making a reservation for a technician intervention.
To set the date, make an appointment by accessing the official website of Murfy. In a few clicks, select the type of appliance concerned then indicate the city where you are located.
You can then consult the repairer’s calendar to choose the time and day of their visit. Don’t forget to mention the brand and model of your appliance.
Even if you are not a technician, try to describe the breakdown. Through this early diagnosis, the expert will be able to determine the sources of the problem.
It can thus come with one or more suitable spare parts. When the appointment is set, you will receive a confirmation email.
💡 **Practical tip**
To avoid 90% of washing machine pump failures, always empty the pockets of your clothes and clean the drain filter every 3 months. This is the number one maintenance recommended by Murfy technicians.
What are the prices charged by Murfy and are they affordable?
Compared to the price of most appliance repairers, that of Murfy fits all budgets. Just like the repair of a roller shutter, that of your tumble dryer does not cost a fortune.
The company suggests a fixed rate ranging between 90 to 120 €. For a cooking appliance such as a hob or a microwave oven, the repair price is between 90 and 100 €.
If you plan to restore your dishwasher, tumble dryer, or washing machine, expect an amount between 95 and 105 €. As for the repair of a refrigerator or freezer, the cost of the service varies between 110 and 120 €.
This single flat rate includes the technician’s travel as well as labor. However, if the repair requires spare parts, Murfy will then provide you with a quote. Know that you are not obliged to accept it.
| Type of appliance | Average new price | Murfy flat rate | Savings made |
|---|---|---|---|
| Washing machine | 450 € | 85 € | ~ 80% |
| Dishwasher | 500 € | 85 € | ~ 83% |
| Built-in oven | 400 € | 85 € | ~ 78% |
| Tumble dryer | 380 € | 85 € | ~ 77% |
If you choose to continue the process, the startup takes care of ordering the spare part. As soon as it is received, you will be offered another appointment so that the technician can complete the repair as soon as possible.
Like locksmith work, most of Murfy’s repairs take place the same day and often without spare parts.
Are Murfy’s interventions covered by insurance in case of damage?
Like other repair work, the company’s interventions require certain eligibility criteria. The appliance to be repaired must not be covered by insurance. Also, the equipment must not be under warranty.
Furthermore, Murfy employs only competent and professional technicians. That is why the startup does not worry about the quality of their work. The risks of damage are relatively minimal.
In any case, the breakdown may reoccur following the intervention. There is no need to panic. A 6-month warranty is included in the single flat rate. The customer is therefore covered and can benefit from another on-site visit.
For this, they have the option to make a new appointment. It is important to specify the file number to facilitate the tasks.
Comparez le coût d’une réparation Murfy avec l’achat d’un appareil neuf équivalent.
€
Soit une économie de % par rapport au neuf !
Does Murfy employ qualified technicians for its interventions?
Of course, this young company only recruits serious, honest, professional, and competent profiles. Although they still lack experience, the company is ready to help them so they can master the position. It must be admitted that the job of a home appliance repairer requires more specific knowledge.
It is inevitable and very common to address the technical side of the equipment. During the intervention, individuals generally need advice on its maintenance as well as its use. To properly meet this demand, it is imperative to master the technical concepts.
To achieve this goal, Murfy Academy was created to train new home repair technicians for 6 months. There are theoretical and practical courses in the various reconditioning workshops.
After this learning period, know that the company offers a promising career for the new cohort. The position is a permanent contract (CDI) with many opportunities for professional growth.
How long does it take to get an appointment with Murfy?
The Murfy team strives to simplify the process for making appointments. There is no need to waste time so that you can set the time and day of the specialist’s intervention.
By visiting the company’s website, you can immediately schedule the date according to the technician’s calendar. Once done, the technician can assist you at home within 48 hours.
Sometimes, they manage to repair your machine in just a few hours. If the use of a spare part is necessary, customer service will send you a quote by email.
If you find no issue with the cost of the spare part, the repair technician will come back to your home and, of course, without any additional charge.
Does Murfy operate throughout France or only in certain cities?
Due to the company’s growing success, it has not finished expanding its activity almost everywhere in France.
The team is able to intervene in multiple municipalities including Lille, Lyon, Paris, Toulouse, Bayonne, Dax, Strasbourg, Marseille, Bordeaux, Nantes, Montpellier, Metz, Rennes and their surroundings.
To show loyalty to its customers, Murfy does not charge any additional fees for technicians’ travel. These costs are included in the repair fee. When making an appointment, be sure to specify your address to avoid any surprises.
What types of work can Murfy perform at home?
When your home appliance refuses to work, don’t immediately think of getting rid of it. Murfy has the ability to recover it and bring it back to life.
With the intervention of its repair technician, your machine becomes like new again. Additionally, you will receive better advice on how to take care of it. This helps increase its longevity and allows you to use it properly.
In most cases, the company commits to the maintenance or repair of the freezer, refrigerator, washing machine, dishwasher, dryer, stove, or other cooking appliances.
However, it cannot intervene for the repair of professional equipment. The tool must be for household use only. Also, the team does not have the authority to repair wine cellars and extractor hoods.
How do customers rate the services offered by Murfy?
Almost all Murfy customers are satisfied with its services. During the repair of an appliance, they particularly appreciate the professionalism, skills, and attentiveness of its technicians.
Some of them can solve two technical problems in a single appointment. After the repair, they provide good advice for the operation of the equipment.
Since Murfy also handles the sale of refurbished appliances, many buyers are delighted with their affordable price. Even though they are not new items, they demonstrate performance and durability.
